Refund policy

Overview

We want you to love your jewellery. If you’re not completely satisfied with your purchase, you may return it to us in accordance with the policy below.

Returns (Change of Mind)

You may return your order within **14 days of receiving your item** for a refund.

To be eligible for a return:

* Items must be **unworn, unused, and in their original condition**

* All original packaging must be included

* Proof of purchase is required

To request a return, please contact us at:

hello@journie.uk

Once approved, we will provide instructions for returning your item.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

* Your refund will be issued to your original payment method

* Please allow **5–10 working days** for the refund to be processed

Please note:

* Original shipping costs are **non-refundable** (unless the item is faulty or incorrect)

* Return postage costs are the responsibility of the customer unless the item is faulty or incorrect

Exchanges

We offer exchanges for:

* Faulty or damaged items

* Incorrect items received

As our rings are available in a **single standard size**, we do not offer size exchanges.

If you would like a different item, please return your original purchase for a refund and place a new order.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us within **30 days of receiving your order**.

Please include:

* Your order number

* A description of the issue

* Clear photos of the item

We will arrange a replacement or refund where appropriate.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

* Earrings (including studs and hoops)

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your payment provider (processing times may vary)

3. If you still need assistance, please contact us at hello@journie.uk