1. What materials are your jewellery made from?
Our pieces are thoughtfully crafted using high-quality materials including sterling silver, premium plating, natural stones and pearls. Each product page includes detailed material information.
2. How do I care for my jewellery?
To keep your jewellery looking beautiful, avoid contact with water, perfume, lotions and harsh chemicals. Store each piece separately in a dry place, ideally in its jewellery pouch or box.
3. Can I wear my jewellery every day?
Yes, our jewellery is designed for everyday moments. However, we recommend removing your pieces before showering, swimming, exercising or sleeping to preserve their shine.
4. Will my jewellery tarnish?
All jewellery requires care over time. Exposure to moisture, chemicals and daily wear can affect the finish, so proper storage and care will help maintain its beauty for longer.
5. Are your rings adjustable?
Some of our rings are adjustable for a more flexible fit. Please check the individual product description for sizing details.
6. Do you use real pearls and natural stones?
Many of our designs feature natural materials such as pearls and gemstones. As each stone is unique, slight variations in colour, shape and pattern make every piece one of a kind.
7. How long does shipping take?
Orders are carefully prepared before dispatch. Please visit our Shipping Policy page for the latest processing times and delivery estimates.
8. Do you offer returns or exchanges?
We want you to love your jewellery. If you’re not completely happy with your order, please refer to our Returns Policy for eligibility and instructions.
9. How should I choose a gift?
Our jewellery is created to celebrate personal stories and meaningful moments. If you need help choosing the perfect piece, feel free to contact us at hello@journie.uk — we’d love to help.
10. How can I contact you?
You can reach our customer care team through our Contact page or by email at hello@journie.uk. We’ll get back to you as soon as possible.